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your visit
You may have some questions about your visit to Tristram Clinic, your procedure or even the costs of your surgery - some frequently-asked questions can be found below.
Should you have any other queries or concerns, please don't hesitate to contact us.
before your appointment
Do I need a referral for my appointment at Tristram Clinic?
A referral from your GP is preferred for a new medical consultation. Please note that some insurance companies will not pay consultation fees without a Medical Specialist referral. A referral is not necessary for cosmetic consultations.
Do I need to inform my health insurance company before my appointment?
Many health insurance companies, and in particular ACC (Accident Compensation Corporation), may require the patient to have written approval before having a surgical procedure, and sometimes, before an initial consultation. The patient must obtain this written approval from their insurer and provide a copy to reception.
If you are unsure what your insurance covers, or if prior approval is required, please contact your health insurance company as soon as possible. As each health insurance company has its own specific requirements, you should ensure that you are familiar with what is required, otherwise you may have difficulty claiming back the cost of your procedure.